


Hi, can someone assist me as a matter or priority.įebruary 2023 my card expired, so as before went to update the details. Submit payment with a credit card that isn’t expired and update your payment information with the new card number.Ĭall your credit card issuer (the phone number is usually on the back of your card) and ask them to approve the transaction. Submit payment using a different credit card or call your credit card issuer (the phone number is usually on the back of your card) to make sure you have sufficient funds to make the payment. Call your credit card issuer (the phone number is usually on the back of your card) to resolve the issue. Your card may have been reported as lost or stolen, or the account has been closed. Re-submit your credit card, in case you entered your card number incorrectly, or use a different credit card. Call your credit card issuer (the phone number is usually on the back of your card) to resolve the issue.Ĭall your credit card issuer (the phone number is usually on the back of your card). Your card may have been reported lost or stolen, or the account has been closed. The following table show some common error codes that might occur. Often these types of errors can be solved by updating your credit card information, to update your credit card on file or switch to PayPal payments, refer to Managing payments. The most common error codes are listed in the next section. With each failed charge, an email with more information about the specific payment attempt, including an error code and description, is sent to the billing contact(s) for the account. In this case, you have an open invoice that we were unable to charge to your card on file. We understand that cards expire and things happen, so Zendesk provides a grace period allowing time to u pdate the card. You might see a payment error when you log in, after you have entered your credit card information.

Often, a call to the credit card provider resolves many of the issues that cause this type of error, including: holds, credit limit issues, and transaction limits. You might one of the following transaction errors when you submit your credit card information.
